Metal Box

Worldwide Shipping Available

We offer international shipping to customers across many countries worldwide. All orders are carefully packed and shipped through trusted air freight courier partners for safe and secure delivery to your doorstep.

Shipping Method

All orders are shipped through Air Freight Door Delivery Service.

This means:

• Your order is shipped by air cargo for faster international delivery.
• The shipment is delivered directly to your provided delivery address.
• Tracking details will be shared once your order is dispatched.

Understanding DDU Shipping (Delivered Duty Unpaid)

All our international shipments are sent under DDU (Delivered Duty Unpaid) terms.

In simple words:

• We charge you for the product cost and the air freight door delivery charges only.
• Any import duty, customs charges, taxes, VAT, or GST in your country are not included in our shipping charges.
• These charges are decided by your country’s customs department and must be paid by the customer if applicable.

Customs Duties & Import Taxes

Every country has different import rules and tax regulations.

Depending on your country’s customs policies, you may be required to pay:

• Import Duty
• Customs Duty
• VAT / GST
• Local Taxes

These charges are collected by your local customs authority or delivery carrier before or during delivery.

We do not control these charges and cannot predict the exact amount because they vary from country to country.

Customer Responsibility

By placing an order with us, the customer agrees to:

• Pay any customs duties or import taxes required by their country.
• Provide correct shipping and contact information.
• Cooperate if customs authorities request additional information or documents.

Failure to pay customs charges may result in delivery delays, return of shipment, or additional charges.

Shipping Time

Estimated delivery times may vary depending on:

• Destination country
• Customs process
• Flight availability
• Local delivery operations

Please note that customs inspections may sometimes cause delays beyond our control.

Tracking Information

Once your order is shipped, tracking details will be shared via email or message so you can monitor your shipment status.

Important Note

We always aim to provide smooth and reliable worldwide delivery service. However, customs policies and import regulations are controlled by each country’s government authorities and may vary at any time.

Warranty coverage, where applicable, relates to structural integrity and manufacturing defects only. Natural material variations and normal wear from regular use are excluded.

For complete details, please refer to our Shipping Policy.

Need Help?

If you have any questions regarding shipping, delivery, customs, or your order status, please feel free to contact us.

We will be happy to assist you..

Ace Craftique was established in 2002 and has since evolved into a structured handcrafted manufacturing and design-focused furniture brand.

Our production approach combines traditional techniques with contemporary quality standards, depending on material and design requirements.

Natural materials may display tonal variation, grain movement, or pattern distribution differences. These characteristics are inherent and form part of the product identity.

Each piece undergoes inspection prior to dispatch to verify structural stability and finishing consistency.

To learn more about our manufacturing philosophy, please visit our About Us page.

Custom Orders 

Select products may be available for made-to-order specifications, size adjustments, finish variations, or material customization depending on production feasibility.

For custom requirements, please visit our Custom Orders page for further details.