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TERMS & CONDITIONS

Bone Inlay Interior Furniture Terms & Conditions


Welcome to the Bone Inlay Interior Furniture Store website and online store. Please take a few minutes to review these Terms & Conditions. Your purchase of products from Bone Inlay Interior Furniture Store constitutes your agreement to follow these Terms and Conditions and to be bound by them, purchase of products includes those purchases made: online, by email, by phone, or any other channel. These terms and conditions are subject to change without notice, so please check them regularly and prior to ordering.


Placing an Order


The preferred method of ordering is via our online store. For detailed information on how to order read below:


How to Order

Visit our website and when you have got your require products, you will see there Stock Availability, Price and Shipping option. If you like product in other Shades/Colours, you should choose your require Shade/Colour. Now you can Go for Add to Cart Option.


Apply Coupon/Promotional Code

If you have a Coupon code, this can be entered at the “Apply Coupon” option. You will need to click the go button for any discounts or promotions to be activated on the order.


Proceed to Checkout

When you place an order, we will require your name, e-mail address, credit card number and card expiry date. Without this information we will not be able to process your request or notify you of acceptance of your order. A contact telephone number is also required so that we may reach you if there is a problem with your order, or if your order requires a delivery quote. We may, unless you advise us otherwise, pass this information to our couriers or other agents in case they need to contact you to arrange the processing or delivery of your order.


Payment


Payment methods are as follows. Orders made online as well as offline.


Online Order Through Paypal

In Online Credit Card Payment Option You Can Pay By Using Paypal. Paypal Accept all major credit card. If you are register user's with Paypal then it's nice. If you are not then don't worry, Paypal provide as a Guest Option Payment. For any further information you can contact us our team : info@boneinlayinteriorfurniture.com


Offline Order

In Bank Transfer Payment Option: Once you complete order processing, you will get email of order completion. Our team will send you a separate email with Bank Account Details in reference of your order's. You should pay payment as per bank account details and update us scan copay of bank advice for the confirmation of payment. For any further information you can contact us our team :info@boneinlayinteriorfurniture.com


Comments

If you want to give any additional information about your order, give comments.


Pricing


All prices listed on the Bone Inlay Interior Furniture Store website are in United States Dollars. Please note that pricing is subject to change without notice.


In the event a that a product ordered, is listed at an incorrect price due to a typographical error, Bone Inlay Interior Furniture Store shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. In some cases, Bone Inlay Interior Furniture Store will contact you to advise of any price correction, in this case you have the right to accept the new price or cancel your order.


Stock Availability


We hold stock of a majority of our product range in our factory in India. Our product range is directly shipped from our factory India to worldwide. Please check on the products information page for stock availability. The product page will indicate if the product is either:

*In Stock – If products are in stocks then we will take approx 3-10 working days to ship your product to the air freight company.

*Out of Stock – If products are not in stocks then we will take approx 4-5 weeks to ship your product to the air freight company.

*Custom built products - Custom made order times of order execution will be according to conversation. Bone Inlay Interior Furniture - accept customize order. Our product dimensions are standard which are using worldwide. If any customer wants to change measurements according to his room then we can accept this custom order also if he/she wants to customize his design your most welcome.

You can also check with us by either email or phone to check for actual lead times for products that are showing Stock or Out of Stock to Order.


Order Acceptance Policy


Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. Sample Store reserves the right at any time after receipt of your order to accept or decline your order for any reason or to supply less than the quantity you ordered of any item.


Procedure after the placing order


After placing the order every customer want to know what would be next step and how he/she will get the goods. Bone Inlay Interior Furniture here mentions full details that what would be next after placing the order. Want to know more please click here.


Order Cancellation Policy


Once order is placed, if customer wants to cancel his/her order for any cause then condition would be as follow us: * If customer wants to cancel his/her order in 24 hours then full refund will be done.

* If customer wants to cancel his/her order after 24 hours then we will less all service charges and it will be approx 25% of total value, this condition applicable if customer inform us within 7 days after placing order.

* If customer informs us after 7 days then it would be 40% of total value of order. * If order already dispatched then we cannot help it.

* In case of Custom built products , if customers wish to cancel the custom built order then he/she will update within 24 hours, if customer update after 24 hours then custom built order will be not cancel in any condition.


Returns/Damage Policy


Bone Inlay Interior Furniture Store aims to offer quality, well made and beautiful pieces. We aim to provide a high level of customer service with our returns policy. We aim to secure your items with sufficient protective packaging and delivered with a reputable courier to arrive in perfect condition. We encourage you to inspect your order for damages to packaging in the presence of the driver prior to signing for receipt of your order.


** Customer must be inform about damages within 2 weeks maximum time period, in any case he/she fail to inform then Bone Inlay Interior Furniture not liable for any replacement and claim.


Return policy is applicable when:


If you get goods in damage condition. If you get goods in damage condition then customer must to do: Before accepting the delivery of your goods from courier/shipping Company please check your goods that they are reached there in good condition without any damage. If you found any damages on the carton then before doing the signature on receipt open the packing In front of courier person and check it, if product is ok then signature on receipt and take delivery and if found any damage then you must to do:


1. Refuse to accept delivery. It is best option for you, if you found damage (it is depend also on you that if it is small scratch or any small damage and you have no any problem on that then you can accept the delivery) on goods then simply refuse the delivery and update to us quickly. We will contact to air freight courier/shipping Company for claim process. In that condition you do not need to do anything just update us that you seen damage and refuse the delivery. We will send to you new .


2. if you accept delivery. If any reason you are unable to open parcel in front of courier person and you accept delivery and after you open the parcel and found damages then you must to call first to Courier Company and update that you receive damage goods and also update us immediately. In that that condition you have to do some exercises.


You have to take all five sides images of the products which show full i.e. Front, Back, Side First, Side Second & Top, and close view of damages shown images. After taking these images you have to send us through email immediately which we require to forward insurance company. We will update to insurance company of these damage images and file the insurance claim they will also contact to you for survey of damage product and prepare report on damage and according to this insurance company settle the claim with us. So you must to coordinate for the same.


This claim process will go through two options:


(I) If damage is small and it is repairable then you can get repair it (require material for repairing will send by us) and send us repair invoice bill which we will update to insurance company and after getting approved from insurance company on repairing cost amount we will revert to you repairing cost for the same.


(II) If damage is bigger and not possible to repair then update us for the same and as mention above send all sides images. We will forward it to insurance company and insurance company ask to us that contact to customer and ask them if it is possible to repair and they will also contact to you for the same. That time you will update to us and insurance company too that possible or not possible to repair it. After getting information from you that it is not possible to repair then we will update same to insurance company. In that condition insurance company want destroy this damage dresser completely and update images for the same, so in that condition you have to destroy completely this damage dresser and send us these destroy images which show that this product can not be used and we will forward these images to insurance company. After collecting all details by insurance company from you and us they accepts the claim. Duly accept the claim it would be accord you new order.


(III) Rather than above, we also welcome to solve any matter at mutual level.


** This is special note for Mirror Items. Insurance company is not accept claim for Mirror. If you give order like Mirror Frame and during shipping period got damage of your mirror frame then insurance company will accept claim and in any case only your mirror of Mirror frame is breakage then insurance company will not accept your claim. As we do insurance of every order. As per insurance company norms they will not accept claim for Mirror breakages.


Refund Policy


Refund policy is applicable when:


1. You got the damage goods and all things has been done as per above mention return/damage policy but do not want new order then we will refund money according to receive claim from insurance company.


2. You do not like the products in that condition you have to send returned the product to Bone Inlay Interior Furniture with the same condition. You are also responsible to pay for the return shipping charges for the product to be returned to the Bone Inlay Interior Furniture. All items must be returned unused, in re-saleable and original condition. Items also must be returned in original packing and care taken with re-packing to avoid damage during transit. Please note that we cannot accept returned items if seen any damage. You should expect to receive your refund once we have received your returned items, depending on the transit time to receive your return from the shipper (1-10 business days), the time it takes us to process your refund (5-7 business days). We will notify you by email to confirm that we have processed your refund.


3. Special Exclusions to Change of Mind Policy- Please choose carefully as we do not offer a change of mind refund or exchange as follows: Sale Items as Special Promotions : Products that have been discounted as part of a Sale as Promotion are non-returnable, these items are final-sale with prices as marked. If the item you have purchased is a Custom Made to Order . You can not return these items once an order has been placed as these items have been especially ordered for you.


4. Rather than above, we also welcome to solve any matter at mutual level.


WORLDWIDE FREE SHIPPING OFFERS


We at Bone Inlay Interior Furniture pride ourselves on our absolutely FREE shipping! This is not applicable some countries where air freight courier service not available. Want to know more please click here.


*Please note that all products will be shipped from India.

*Please not that ORDERS ARE SHIPPED ON A DDU (DELIVERY DUTY UNPAID) BASIS.


Tax (VAT & Custom Duties):


VAT / Custom Taxes and Import Duties are not in our control. They vary according to the rules of different countries and must be paid directly by the buyer. VAT / Custom Taxes and Import Duties are not included in our ordering process, but may be charged to you by your government.


International customers are responsible for any customs or duty fees levied by their country. We have no control over these charges and cannot predict where they will occur, as policies vary greatly from nation to nation.


They are entirely your responsibility. The courier company may also charge some additional service charges over and above custom duty on case to case basis.


If you want to know idea of how much tax/import duty would be on your order then you can find out through two option:

1. Click Here to get idea about import duty/tax/vat etc in your country.

2. Clink Here where you can reach to our customer, you can check them according to your area and can collect details what would be duty/tax/vat etc.


Shipping Times


Our delivery is door to door internationally for all items. We ship our product direct from India to worldwide. We aim to keep you informed about your order. Once your order is ready for shipment we will notify you by email giving you the delivery information as follows:

*Time of dispatch

*Freight company details used for your order

*Consignment number/tracking number for you to track and manage your order.


We will dispatch orders within 3-10 working days from date of placement of order for all stocked items, depending on location and size of your order. Freight Company will take approx 7-8 working days according to location and size of your order. For urgent deliveries please contact us by email.


Incorrect Address


It is your responsibility to provide the correct shipping/delivery address for your order. If the wrong delivery address is provided and we do not receive the goods back to our warehouse within 21 days from dispatch, we will not refund your purchase or replace the goods.


Late Delivery/Order Does Not Arrive


We encourage you keep track of your order. Where available we will provide you with a tracking/consignment number and courier company details so that you can keep track of your parcel at all times.


It is your responsibility to advise us within 14 working days from notification of dispatch. that you have not received your order. Once you advise us that the order has not arrived we will make enquires to determine its location. A late delivery does not constitute a breach of your agreement with us and will not entitle you to cancel your order. Any delivery date quoted is an estimate only. We will not be liable for any loss or damage as a result of a late delivery of your order.


Acceptance of Delivery


Customers are responsible to have someone available at the delivery address authorized to sign for and accept the order. For courier deliveries, if no one is available to accept the delivery, any additional costs incurred for re-delivery attempts this will be paid for by the customer.


Product Information/ Imagery & Colours/Assembly


We aim to provide you with accurate product images, descriptions and colours on our web site. However the actual colours you see will depend on your individual screen settings on your computer. Many of our pieces are unique and handmade and there may be variations in size, colour, texture and overall appearance. No refunds are due to variations outside our standard refund policy.


Handmade Items:


Hope you will know that Bone Inlay & Mother of Pearl Inlay products are totally handmade. Please note which snap/images you seen on our online store on computer and actual produce product looking some different and also they are handmade items so it's not possible to make same. However we will try to do best but 10% variation possible in colour, design etc. After receiving goods if customer/buyer tell us it is some different in colour & design then for that Bone Inlay Interior Furniture is not liable. If customer receive totally different colour, for example: he/she receive pink colour instead of gray, blue etc..then Bone Inlay Interior Furniture will be liable for that. Inlay products take time for prepare. As we mention that inlay products are totally handmade and it is very lengthy process for making these items. First process is raw production of product and now it is ready for inlay work. For inlay work craftsmen cut camel/mop bone pieces in design. Every pieces fix by using fevicol. After prepare of inlay work now to be set into resins of different colours. We cannot change natural look of bone, you will find camel bone in very light yellow shade and mop look shiny and color. You will also found some small holes in resins because in the final finishes it is grinded so some holes look out. In inlay products you will find all these issue every where because these are totally handmade.


Product Viewing


Bone Inlay Interior Furniture is an online store and therefore we do not have a showroom. We export our items direct our factory to warehouse (India) to worldwide. If you are trader or visiting India then if you wish to see some of our products in person please contact us to arrange meeting to visit our factory warehouse.


Dispute Resolution


Your order will be placed online through using paypal payment method which is world most customer favorable/secure/ and trusted payment method. Paypal provide you option to create dispute on your payment if you not received your goods or damage or any other reason. So you can create dispute on your order and paypal will review the case and resolve it according to providing related information of the dispute case.


It is our request to you if anything happen wrong with you first contacts to us and we ensure that we will try to resolve your all query as mutually. If you are not satisfied with us and not possible to agree mutually on any decision after that you can go for dispute with paypal.


You are Interior Designers?


If you are an Interior Designers and order with us for our clients regularly then contact to us we offer discount for Interior Designers on every orders.


You are Wholesaler?


If you are traders or wholesalers and want to do business with us, we are waiting for your welcome. We will offer goods business deal with you. Kindly reach us atinfo@boneinlayinteriorfurniture.com.


Limitation of Liability


Bone Inlay Interior Furniture does not accept any liability for any damage or injury caused by the use or misuse of products purchased from us, other those imposed by statue of the Trade Practices Act 1974. We accept no liability for any loss whatsoever including consequential loss suffered by you arising from services and/or product/s we have supplied The maximum aggregate liability for any product supplied to you whether in contract, tort (including negligence) or otherwise shall in no circumstances exceed the amount payable by you to us in respect of the product(s) in question.


Disclaimer


By accessing our website, you agree to indemnify and hold us harmless from all claims, actions, damages, costs and expenses including legal fees arising from or in connection with your use of our website.


Obligations of the Customer


As a customer of Bone Inlay Interior Furniture, you must provide accurate information about yourself and be truthful in your dealing with us at all times. This information may include your full name, delivery address, current address, home phone, work phone, mobile phone, credit card details and any other details required to process your purchase or obtain a refund. It is your responsibility to inform us with accurate information.


Privacy Policy


We take our customers privacy very seriously and ensure that we comply with the Privacy Act, representing the industry best practice. Personal information collected by Bone Inlay Interior Furniture, is for internal use only and we do not sell or trade customer's personal information online with any other company, organization or third parties.

Bone Inlay Interior Furniture may share your person information such as your name and delivery address, with third parties that are directly related to supply or delivery of products to you. When you register to become a Bone Inlay Interior Furniture customer, we may collect the following personal information to include your:

*Name

*Delivery Address

*Email Address

*Telephone Number

*Mobile Number


The personal information we collect from you will be used in some or all of the following ways:

*To process and ship the products you have ordered efficiently

*To update you on the shipping of the product and for customer service and support

*To provide you with relevant product information


We encourage customers to subscribe to our emails and register as a customer to be updated with our special promotions and sales. In this case, we will use your personal information to send you this promotional information by mail or email. You can unsubscribe from receiving any promotional information by using the unsubscribe function within the electronic promotional material.


Registered customers can update their personal information by logging in to your account on the Bone Inlay Interior Furniture website.


If you believe your privacy has been breached please contact us at info@boneinlayinteriorfurniture.com to resolve the issue.


Security


All of your personal information and online purchases within Bone Inlay Interior Furniture take place in a secure environment utilizing the latest security technology. We ensure that all information collected will be safely and securely stores by restricting access to this information and maintaining technology products to prevent unauthorised computer access to your personal information. Bone Inlay Interior Furniture also users SSL (secure sockets layer) encryption technology when processing your credit card details to ensure the security of this information.


Bone Inlay Interior Furniture does not store any users credit card details on file. All Credit Card Numbers are only used at processing time only.


Bone Inlay Interior Furniture has the right to change these Terms & Conditions at any time without prior notice.


Jurisdiction


By accessing this website you agree that only the Courts in Jodhpur, Rajasthan (India) shall have the jurisdiction to entertain any suit or other proceedings by or against Bone Inlay Interior Furniture Store.

Sincerely

Bone Inlay Interior Furniture

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